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  • Shipping policy

    COMMUNICATION
    1. Your order will be initially confirmed via email.
    2. After that, please communicate everything via WhatsApp messages, so we can track and respond to your message quickly from a single communication channel.

     
    ORDER PROCESSING

    1. Order processing takes 2 working days. We close on public holidays, Easter and the year-end festive season. For urgent orders, WhatsApp us on 064-527-3067.
    2. Made-to-order items are those with a shorter shelf life (e.g. Kimchi, Ume tomato): they will be made and shipped straight to your door on the same day. Availability of ingredients may affect processing time, and they typically take 3 working days to process. If your order contains one of these, your package will be dispatched when this item is ready.
    3. DIY dumpling kits will only be made on Fridays. If your order includes one of these kits, the package will only be dispatched on Friday, the week of your order.
    4. If we need more time to process the order, we will contact you before or on the morning of collection day latest. Delivery delay or failure from suppliers, especially on imported ingredients or fresh seafood, may occur during periods such as a lockdown.


    COLLECTION

    1. Collection orders over R 1,000 receive a bottle of fruit cordial or pickle as a thank-you gift. 
    2. Select the 'collect' option at check out and specify the date and time. We are open for collection from Tuesday to Friday from 8am-4pm and Saturday from 8-11am, excluding public holidays, Easter and the year-end holiday season.
    3. Please be mindful when selecting the collection date and time, as it is difficult to accommodate last-minute changes due to the limited fridge and freezer space. Any changes to collection time are to be communicated via WhatsApp a minimum of 4 hours prior.
    4. An access code to the estate will be shared on the morning of collection via WhatsApp.
    5. Please give glass jars and ice packs to our staff for return. A credit will be released within 24 hours and emailed with a discount code.


    SHIPPING

    1. A flat fee of R 99 will be charged at the checkout. Currently, we only ship to Johannesburg and Pretoria, limited to where our courier companies, The Courier Guy and Fastway, cover without surcharge.
    2. Standard delivery items: delivery takes 1-2 working days and is outside of our control. Delayed delivery is not grounds for return or refund.
    3. Temperature-sensitive items will be delivered the same day. We have no control over the delivery time. Please alert the receiver to proceed with the storage instructions immediately upon receipt of delivery. Dumpling kits and tofu are only dispatched on Fridays. In the event that same-day delivery is not possible (e.g. protest action, lockdown, the week of/after Black Friday), we will contact you to reschedule. Items from dumplings and seafood categories offer same-day delivery from May to SeptemberCollection or Uber pick up applies for the rest of the year
    4. Should an incorrect address, phone number or absence of a receiver at home prevent the courier from completing delivery, your parcel will be returned to us. The cost to resend the parcel and replace temperature-sensitive items (e.g. frozen dumplings, stock) will be for your account.
    5. Delivery may be received and signed for by any person at the delivery address.