Shipping policy

Easier to read on our Delivery, Collection & Returns page.

1. Delivery fee

  • Flat delivery fee: R140 per order.
  • Free delivery from R1,300 of products, after discounts. Cooking classes don't count.
  • Minimum order: R200, also for collection.
  • No deliveries on weekends or public holidays.

2. Our delivery zones

Pantry, kitchen tools and tableware go anywhere in SA. Everything else goes only to the towns and cities listed below. Checkout will tell you if an item can't go to your address.

Zone 1 · Same-day delivery zone: Johannesburg & Pretoria

  • Areas: Johannesburg, Pretoria, Midrand, Sandton, Centurion, Randburg, Roodepoort, Krugersdorp, Lanseria, Lenasia, Kempton Park, Benoni, Boksburg, Brakpan.
  • Not in Zone 1: Cullinan, Rayton, Bronkhorstspruit, Springs, Heidelberg, Nigel and the Vaal. These are Zone 2, so no frozen delivery.
  • Delivered: everything, including frozen.
  • Same-day means your order arrives on the day we send it. We send Monday to Friday.
  • Order by 5pm on a working day → delivered the next working day. After 5pm, on a weekend or a public holiday → within 2 working days.
  • Frozen: minimum 5 frozen items per delivery, any mix. An ice pack counts as one.

Zone 2 · Next-day delivery zone: Greater Gauteng & nearby towns

  • Areas: Cullinan, Rayton, Bronkhorstspruit, Springs, Heidelberg, Nigel, Vaal, Witbank (eMalahleni), Secunda, Mbombela (Nelspruit), Polokwane, Potchefstroom, Rustenburg, Mahikeng.
  • Delivered: our handmade fresh sauces, kimchi & pickles, cordials, pantry & kitchen tools.
  • Not delivered: frozen, fresh seafood (e.g. Chilli Crab Pesto).
  • Next-day means your order arrives the day after we send it. We send your order the next working day.
  • Orders with chilled items leave us Monday to Thursday. Order on a Friday → sent Monday → arrives Tuesday.

Zone 3 · Multi-day delivery zone: major cities only

  • Kimchi, pickles and cordials go only to these cities. Pantry, kitchen tools and tableware go anywhere in SA.
  • Areas: Cape Town (incl. Somerset West, Strand & Gordon's Bay), Stellenbosch, Paarl, Franschhoek (town centres only), Durban, Pietermaritzburg, Bloemfontein, Gqeberha (Port Elizabeth), East London, George, Kimberley, Hermanus.
  • Delivered: kimchi & pickles, cordials, pantry & kitchen tools.
  • Not delivered: frozen, fresh seafood (e.g. Chilli Crab Pesto), fresh sauces (Pad Thai, Original Dipping Sauce, Thai Salsa, Thai BBQ Dip, Vietnamese Salad Dressing, Yuzu Dressing, Ume Tomato).
  • We send on Mondays and Tuesdays. It arrives within 2–4 working days.

Anywhere in South Africa: pantry, kitchen tools & tableware

  • Delivered anywhere: dry pantry (soy sauce, oils, spices, noodles, rice & more), kitchen tools, chopsticks & tableware.
  • Zones only: frozen, fresh & chilled sauces, kimchi, pickles & cordials.
  • Order by 5pm on a working day → we send it the next working day. It arrives in 2–5 working days, depending on where you are.

3. Want it delivered by Friday?

  • Zone 1: order by Thursday 5pm.
  • Zone 2: order by Wednesday 5pm.
  • Zone 3: order by Monday 5pm, or Tuesday 10am if in stock.

4. If delivery fails or is late

  • Wrong address, nobody home, or no gate access code: re-delivery is at your cost.
  • Frozen and chilled items that come back are not replaced unless the courier made the mistake. That's why we always confirm with you before we send them.
  • Anyone at the delivery address may receive your parcel.
  • In summer and busy seasons, deliveries can arrive as late as 6–7pm. We pack every order to stay safe until then.
  • Courier delays are not grounds for a refund. If a delay spoils your order, see section 7.

5. Collection

  • We're online only — no walk-in shop. Order online, then collect by appointment.
  • Monday to Saturday, 8am–3:30pm. By appointment: change it anytime. Access code required. Closed on Sundays, public holidays and our year-end break.
  • Product orders of R1,300+ (cooking classes don't count): one free full-size product.
  • Own courier: you book it, we hand it over. Kimchi, pickles, cordials, sauces, pantry items & kitchenware. Frozen and fresh sauces can't go with your courier.
  • Collection only: Thai Lime Tree, Extra Large Cutting Board (60 × 45cm), Dumpling Home Party Kit.

How to collect:

  1. In the cart, choose “Collection” and pick a day and time.
  2. At checkout, tap “Collection”.
  3. We confirm your pick-up day and time on WhatsApp and send your access code. Need another day or time? WhatsApp us.
  4. No code, no entry at the gate. Only send an Uber after you receive your access code.

Sending your own courier:

We want our food to taste like it just left our kitchen. No preservatives means heat is the enemy, so we plan for the hottest, slowest day. Know a fast courier you trust? Send them to us.

  • In the cart, choose “Own courier”. At checkout, tap “Collection”.
  • After you order, our admin will WhatsApp you within 1 working day (usually in 1-2 hours) to set a pick-up date. Please book your courier after that chat.
  • Courier travel times are out of our hands. Check the Shipping & delivery section on each product page.
  • Frozen and fresh sauces can't go with your courier.
  • Ice packs go in only if you add them to your order.
  • Once your courier collects, your order is in their care. We don't replace or resend items that arrive broken, late or spoiled. Wrong or missing item? WhatsApp us within 24 hours.

6. Recycle & get store credit

  • Ice pack: R20 store credit each.
  • Our glass jars & bottles: R5 store credit each, with our label still on and the lid. Our team checks each one.

7. Damaged or wrong item

  • Damaged means broken, faulty, open, spoiled, or not safe to eat.
  • Not damage: a little water from frozen food as it thaws, a little kimchi brine or meat juice in the bag, or a kimchi jar with gas build-up from fermenting.
  • Damaged, or spoiled by a courier delay: WhatsApp us a photo of the item and packaging within 24 hours. We replace it at our cost, or refund you.
  • Wrong item: WhatsApp us a photo within 24 hours. We send the right one at our cost, or refund you.
  • Sent with your own courier? Once they collect, the trip is in their hands, so we can't replace items that arrive broken, late or spoiled. If anything is wrong or missing from your order, WhatsApp us within 24 hours and we'll put it right.
  • Food can't come back for change of mind. Unused kitchen tools: within 7 days.
  • Full rules and refunds: Returns & Exchanges.

Questions? Talk to us →