Delivery, Collection & Returns

01Delivery

Delivery fee

Flat delivery fee
R140
Free delivery from
R1,300
Minimum order
R200

Cooking classes don't count toward free delivery.

Our delivery zones

JHB & PTAMbombelaPolokwaneMahikengCape TownDurbanBloemfonteinGqeberhaEast LondonGeorgeKimberley

Tap a zone to see the areas and what we deliver.

Zone 1 · Same-day delivery zoneJohannesburg & PretoriaEverything, including frozenDelivered the day we send it · order by 5pm, arrives next working daySee areas & detailsClose details

Areas

Johannesburg, Pretoria, Midrand, Sandton, Centurion, Randburg, Roodepoort, Krugersdorp, Lanseria, Lenasia, Kempton Park, Benoni, Boksburg, Brakpan

Not in Zone 1

Cullinan, Rayton, Bronkhorstspruit, Springs, Heidelberg, Nigel and the Vaal. These are Zone 2, so no frozen delivery.

When

Same-day means your order arrives on the day we send it.

  • Order by 5pm on a working day → delivered the next working day.
  • After 5pm, on a weekend or a public holiday → within 2 working days.

Frozen

Minimum 5 frozen items per delivery, any mix. An ice pack counts as one.

Zone 2 · Next-day delivery zoneGreater Gauteng & nearby townsEverything except frozenDelivered the day after we send it · 2 working daysSee areas & detailsClose details

Areas

Cullinan, Rayton, Bronkhorstspruit, Springs, Heidelberg, Nigel, Vaal, Witbank (eMalahleni), Secunda, Mbombela (Nelspruit), Polokwane, Potchefstroom, Rustenburg, Mahikeng

Delivered
  • Our handmade fresh sauces
  • Kimchi & pickles
  • Cordials
  • Pantry & kitchen tools
Not delivered

When

Next-day means your order arrives the day after we send it.

  • We send your order the next working day. It arrives the day after.
  • Orders with chilled items leave us Monday to Thursday. Order on a Friday → sent Monday → arrives Tuesday.
Zone 3 · Multi-day delivery zoneMajor cities onlyKimchi, pickles, cordials, pantry & tools2–4 working days · sent Mon–TueSee areas & detailsClose details

Kimchi, pickles and cordials go only to the cities below. Pantry, kitchen tools and tableware go anywhere in SA.

Areas

Cape Town (incl. Somerset West, Strand & Gordon's Bay), Stellenbosch, Paarl, Franschhoek (town centres only), Durban, Pietermaritzburg, Bloemfontein, Gqeberha (Port Elizabeth), East London, George, Kimberley, Hermanus

Delivered
  • Kimchi & pickles
  • Cordials
  • Pantry & kitchen tools
Not delivered
  • Frozen
  • Fresh seafood (e.g. Chilli Crab Pesto)
  • Fresh sauces: Pad Thai, Original Dipping Sauce, Thai Salsa, Thai BBQ Dip, Vietnamese Salad Dressing, Yuzu Dressing, Ume Tomato

When

  • We send on Mondays and Tuesdays. It arrives within 2–4 working days.
Anywhere in South AfricaPantry, kitchen tools & tablewareDry pantry, kitchen tools, chopsticks & tablewareNext-day dispatch · 2–5 working daysSee detailsClose details

These go anywhere in South Africa, not only to the zones above.

Delivered anywhere
  • Dry pantry: soy sauce, oils, spices, noodles, rice & more
  • Kitchen tools
  • Chopsticks & tableware
Zones only
  • Frozen
  • Fresh & chilled sauces
  • Kimchi, pickles & cordials

When

  • Order by 5pm on a working day → we send it the next working day.
  • It arrives in 2–5 working days, depending on where you are.

Pantry, kitchen tools and tableware go anywhere in SA. Everything else goes only to the areas above. Checkout will tell you if an item can't go to your address. No deliveries on weekends or public holidays.

Want it delivered by Friday?

Your locationOrder by
Zone 1Johannesburg & PretoriaThu 5pm
Zone 2Greater Gauteng & nearby townsWed 5pm
Zone 3Major cities onlyMon 5pmor Tue 10am, if in stock

If delivery fails or is late

  • Wrong address, nobody home, or no gate access code: re-delivery is at your cost.
  • Frozen and chilled items that come back are not replaced unless the courier made the mistake. That's why we always confirm with you before we send them.
  • Anyone at the delivery address may receive your parcel.
  • In summer and busy seasons, deliveries can arrive as late as 6–7pm. We pack every order to stay safe until then.
  • Courier delays are not grounds for a refund. If a delay spoils your order, see Returns & exchanges below.

02Collection

Walk-insWe're online only — no walk-in shop.Order online, then collect by appointment.
WhenMon–Sat, 8am–3:30pmBy appointment: change it anytime. Access code required. Closed Sundays, public holidays and our year-end break.
Free productOne free full-size productOn product orders of R1,300+
Own courierYou book it, we hand it overKimchi, pickles, cordials, sauces, pantry items & kitchenware. Frozen and fresh sauces can't go with your courier.

How to collect

  1. In the cart, choose “Collection” and pick a day and time.
  2. At checkout, tap “Collection”.
  3. We confirm your pick-up day and time on WhatsApp and send your access code. Need another day or time? WhatsApp us.
  4. No code, no entry at the gate. Only send an Uber after you receive your access code.

Sending your own courier

We want our food to taste like it just left our kitchen. No preservatives means heat is the enemy, so we plan for the hottest, slowest day. Know a fast courier you trust? Send them to us.

  • In the cart, choose “Own courier”. At checkout, tap “Collection”.
  • After you order, our admin will WhatsApp you within 1 working day (usually in 1-2 hours) to set a pick-up date. Please book your courier after that chat.
  • Courier travel times are out of our hands. Check the Shipping & delivery section on each product page.
  • Frozen and fresh sauces can't go with your courier.
  • Ice packs go in only if you add them to your order.

Once your courier collects, your order is in their care. We don't replace or resend items that arrive broken, late or spoiled. Wrong or missing item? WhatsApp us within 24 hours.

Recycle & get store credit

Ice packR20each
Our glass jars & bottlesWith our label still on and the lid. Our team checks each one.R5each

03Returns & exchanges

Damaged or wrong item

  • Damaged means broken, faulty, open, spoiled, or not safe to eat.
  • Not damage: a little water from frozen food as it thaws, a little kimchi brine or meat juice in the bag, or a kimchi jar with gas build-up from fermenting.
  • Damaged, or spoiled by a courier delay: WhatsApp us a photo of the item and packaging within 24 hours. We replace it at our cost, or refund you.
  • Wrong item: WhatsApp us a photo within 24 hours. We send the right one at our cost, or refund you.
  • Sent with your own courier? Once they collect, the trip is in their hands, so we can't replace items that arrive broken, late or spoiled. If anything is wrong or missing from your order, WhatsApp us within 24 hours and we'll put it right.

Food can't come back for change of mind. Unused kitchen tools: within 7 days.

Full rules and refunds: Returns & Exchanges →

Shop the pantry →

Have a question?

Talk to us →

Last updated: 19 October 2026