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Frequently Asked Questions

COOKING CLASSES

About 4 hours, in three parts: a welcome drink and potstickers on arrival, 2 hours of prep and learning (no drinking yet), then 1.5 hours to cook and eat together. We cook as one team. Watch, take notes or get stuck in, it's up to you.

Waterfall Estate, Midrand. 5 minutes from Mall of Africa, 30 minutes from Johannesburg, Pretoria and the airport.

No, we cook together as a team: half demo, half hands-on. You learn from Rany, our founder and a seasoned food educator with 10+ years of experience, from questions and from each other, cover 3–4 recipes, and taste the dish done right, your reference for cooking at home.

Our halal classes use halal-certified meat, with no pork and no alcohol in the cooking. We're not halal-certified, and other guests may have wine with the meal. Non-Muslim guests are welcome too: same authentic recipes. Read the full answer →

Nothing but a healthy appetite and a good sense of humour. We prepare everything.

4 days before, we WhatsApp you directions and your gate access code.

We cook on solar.

Yes, bring your own. ½ bottle of wine (1 bottle per couple) or 2 beers per person. We keep the first 2 hours, prep and learning, alcohol-free. Sharp knives, clear heads.

10 years old. Our classes are for anyone who truly wants to learn how to cook, whatever their age. If a young guest can stay focused for around 4 hours and cook alongside adults, they're welcome. We use fire and knives, so guests aged 10–17 must attend with a paying adult. Same class, same menu, same price.

All sales are final. Change your date for free more than 28 days before; fees apply after that. Or send someone in your place at no cost, any time. Full details: Cooking Class T&Cs →

Classes run only at our studio, where the kitchen and team are set up for it. But we can bring private dining to your home: from R1,000 per person (incl. VAT), based on 10 guests. Talk to us → for details.

Yes, from 8 guests. Your own class, your own date, just your group.

Smaller group (min 6 people)?

  • Keep it private: pay the min session fee. See the 6-guest examples in our sample quotes.
  • Join a public class: book seats in any class on our calendar. Or request your chosen class on your chosen date, with at least 6 weeks' notice. We fill the remaining seats.

Book a private class →Plan team building →

As a general rule, not our regular classes. This avoids conflicts of interest and protects our recipes, which have been copied and sold without our permission before. Now and then we run classes open to everyone, so talk to us first. Chefs and food businesses can also book our consulting or chef training.

GIFT CARDS

Pay with it at checkout. Enter your 16-digit code in the "Discount code or 16-digit gift card" box and tap Apply. On your phone, tap Order summary first to open the box. See where, with pictures →

Yes, until the balance runs out. Enter the code each time you pay.

Your booking is confirmed only once it's paid.

Your gift card is a way to pay, like a bank card. It doesn't pay by itself. It's not store credit sitting in your account with us.

So please pay at checkout using your gift card: enter your 16-digit code in the "Discount code or 16-digit gift card" box and tap Apply. That simple. See where, with pictures →

Anything in our online store: cooking classes, products and delivery.

Pay the difference by card or EFT at the same checkout.

1 year from purchase.

By the expiry date, you need to book and pay for your class with the gift card. You don't need to attend by then.

We usually release class dates 3 to 4 months ahead.

Example: your card expires 30 June. Book and pay for a September class by 30 June, then come in September.

We can resend the original email to the buyer's email address. We can't see your full code.

Unfortunately not. No cash or EFT refund. If something you paid for with your gift card is refunded, you get the same amount back as store credit.

PACKING & SHIPPING

Yes. R140 per order, free on R1,300+ of products (cooking classes don't count). Minimum order R200.

Johannesburg & Pretoria get everything, including frozen. Other areas get a smaller range. Pantry, kitchen tools and tableware go anywhere in SA. Delivery zones and full details →

By appointment, Monday to Saturday, 8am–3:30pm, at our studio in Waterfall, Midrand. Closed on public holidays and over our year-end break.

Choose Collection in the cart and at checkout. Our admin will WhatsApp you the same working day to confirm your time and send your access code. No code, no entry.

Product orders of R1,300+ (cooking classes don't count) get a free full-size product of your choice.

No. We're an online shop. Order online first, then collect by appointment.

Pick a slot now. Need to change it? Just talk to us.

  • Zone 1 (Johannesburg & Pretoria): order by 5pm on a working day → delivered the next working day. After 5pm, on a weekend or a public holiday → within 2 working days.
  • Zone 2: we send it the next working day and it arrives the day after. Orders with chilled items leave Monday to Thursday.
  • Zone 3: we send on Mondays and Tuesdays and it arrives within 2–4 working days.
  • Pantry, kitchen tools & tableware outside our zones: we send it the next working day and it arrives within 2–5 working days.

Made-to-order products (Ume Tomato, Dumpling Home Party Kit, Gluten-Free Thai Prawn and Chicken Dumpling packs) need up to 3 extra working days. If your order includes one, everything ships together when it's ready. No deliveries on weekends or public holidays.

Before we send it, talk to us.

  • Date: yes.
  • Address in the same town or city: yes. E.g. Parkhurst to Illovo (both Johannesburg).
  • A different town: no. E.g. Hermanus to Stellenbosch. Courier coverage depends on the area, so fresh and frozen items may not arrive in time. Checkout only offers items that can reach the address you entered.

We can cancel the order before we send it, so you can order again to the new address. 

Talk to us with your order number and we'll tell you where it is.

By door-to-door courier, on working days only. One order = one delivery: everything arrives together.

  • For frozen and chilled items, we confirm with you on WhatsApp before we send them.
  • Anyone at the delivery address may receive your parcel. Living in a complex or estate? Add your gate access code to your address.
  • Wrong address, nobody home or no gate access code: re-delivery is at your cost.

Sorry about that. Talk to us with a photo of the item and packaging within 24 hours of delivery. We replace it at our cost, or refund you.

A little water from thawing frozen food, a little kimchi brine or meat juice in the bag, or gas build-up in a kimchi jar is normal and not damage.

Full details: Returns & Exchanges.

Yes. Ice pack R20, our jars and bottles R5 (label and lid on), as store credit.

Unused, in original packaging, within 7 days. Refunds go out every Monday. Returns →

Yes, once you have your access code. Book collection as usual: choose Collection in the cart, then tap Collection at checkout. When our admin sends your access code on WhatsApp, pass it to your driver. No code, no entry.

Yes, for kimchi, pickles, cordials, sauces, pantry items & kitchenware. Frozen and fresh sauces can't go with your courier.

  • In the cart, choose Own courier. At checkout, tap Collection.
  • After you order, our admin will WhatsApp you within 1 working day (usually in 1-2 hours) to set a pick-up date. Please book your courier after that chat.
  • Ice packs go in only if you add them to your order.

Once your courier collects, your order is in their care. We don't replace or resend items that arrive broken, late or spoiled. Wrong or missing item? Talk to us within 24 hours.

The cart tells you what to do. Common reasons:

  • Minimum order is R200 (also for collection). The cart shows how much to add.
  • Frozen delivery needs at least 5 frozen items, any mix (an ice pack counts). No minimum for collection.
  • Frozen items and fresh seafood deliver to Johannesburg & Pretoria only. Check your postal code, remove them, or choose collection.
  • Some items are collection only (e.g. Thai Lime Tree, Extra Large Cutting Board, Dumpling Home Party Kit, the free collection product). If checkout says an item isn't available for delivery, tap Collection or remove it.
  • Booking a cooking class? Tick the Terms & Conditions box in the cart first.

Still stuck? Talk to us.

PRODUCTS & STUDIO

No, sorry. We use our studio every day of the week, so it isn't available to rent.

No. Nobody puts preservatives in home cooking, and we don't either. That's why many of our products live in the fridge or freezer. Storage instructions are on every label.

We are not halal- or kosher-certified. Many of our products are vegan, and many contain no pork or alcohol. Alcohol, fish sauce, shellfish and other allergens are always listed in the Allergen section of the ingredient list on each product.

Not sure about a product? Talk to us before you order.

Yes. Don't throw it away. Talk to us, send photos and tell us what happened — we'll take a look and help. There's no time limit for cooking help.