Returns & Exchanges

This page covers our food and kitchen products. Cooking class changes: see the Public Cooking Class T&Cs →

Report damage within

24 hrs

Change-of-mind returns

14 days

Refunds processed

Weekly

No handling fee on returns.

01Damaged or wrong item

What counts as damage

Broken, open, spoiled, or not safe to eat.
Frozen food that has mostly thawed, or chilled food that arrived at room temperature.
Not damage: a little water from frozen food as it thaws, or a little kimchi brine or meat juice in the bag.

What to do

Take a photo of the item and the packaging.
WhatsApp it to us within 24 hours of delivery.
We replace it, or send the right item, at our cost.

If a replacement isn't possible, we refund you or give you store credit.

Courier delays & failed delivery

A courier delay spoiled your order: same 24-hour rule. We replace it.
A delay alone is not grounds for a refund.
Wrong address, nobody home, or no gate access code: re-delivery is at your cost. Frozen and chilled items that come back are not replaced, unless the courier made the mistake.

Delivery rules: Delivery, Collection & Returns →

02Change of mind

Can return

Unopened shelf-stable food
Unused kitchen products

Can't return

Frozen
Chilled (labelled “Keep refrigerated”)
Made to order
Sale items
Gift cards

The rules

It must reach us within 14 days of delivery.
Unopened, unused and in its original packaging.
No handling fee. Return delivery is at your cost, and the original delivery fee is not refunded.
Received it as a gift? Exchange it or get store credit. No cash refund.
Collected an order of R1,300+ with a free product? If a return takes the products you keep below R1,300, we deduct the free product's full price from your refund. Cooking classes don't count toward R1,300.

Once food leaves our cold chain, we can't check how it was kept. So frozen and chilled food can't come back.If it arrived damaged, the 24-hour rule above still applies.

Made to order

Made just for you, so no change-of-mind returns:

How to send it back

By courierPacked securely in its original packaging

In personAt our studio, by appointment onlyWe send you an access code on WhatsApp.

03Faults & cooking help

Kitchen product faults

Something stopped working? WhatsApp us photos and tell us what happened.
We may need to see the product before we approve the claim.
Not a fault: misuse, accidents, incorrect care, changes you made, or normal wear and tear.
Sale items are covered for damage and faults too.

Cooking or quality help

Something not right, or the cooking didn't go as planned? Don't throw it away.
WhatsApp us a photo and tell us what happened. We'll take a look and help.
No time limit for cooking or product help. It doesn't extend the 24-hour damage claim.

04Refunds & store credit

WhenEvery weekOn the first working day, usually Monday.

Card or EFTRefunded by EFTWe ask for your bank details on WhatsApp.

Gift card or store creditBack as store creditNever cash.

Bring back ice packs and our glass jars for store credit →

Shop the pantry →

Have a question?

Talk to us →

Last updated: 29 September 2026

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I completed a class two weeks ago, I'm going back for a different one in the next 2 weeks. I'm really obsessed i felt like i was in taste heaven.

Just completed the ramen and soba noodle class at Umami Food Studio and I was so impressed. This isn't your typical cooking class—it's a masterclass.
Rany Jo takes you deep into what actually matters: crafting exceptional broths, sourcing quality ingredients, and layering complex flavors. Every detail is covered with precision and expertise. She knows her craft inside and out and has the rare ability to communicate that knowledge accessibly.

This class works for everyone. Whether you're a complete beginner looking to
understand the basics or an experienced chef wanting to refine your approach, there's something here for you.

If you're interested in ramen at any level, I'd highly recommend this class. You won't just learn how to make a bowl of ramen; you'll understand the philosophy and technique behind it. Well worth it.

As a chef myself I learn new things everytime I do these classes. Rany is a wealth of knowledge teaching even me, a chef of over 30 years, new tricks. I did the first classes because my daughter loves Asian food. 8 classes in and I learn something new everytime. Her techniques are simple for even the novice cook. Her recipes are easy to follow at home. My 15 year old has done all the classes with me and a couple with her brother. She uses the techniques she's learned in her everyday cooking.
I highly recommend doing one of these classes.

I’m obsessed with Umami Food Studio! Two orders in and I’m blown away by the quality and service.
The salted lemon paste is magic. It adds the perfect salty citrus depth to savory dishes like chicken marinades, seafood, and soups. But it also shines in sweets. I’ve used it in homemade ice cream, lemon loaf cake, salted lemon cheesecake, and shortbread cookies.
Can’t recommend it enough!

I really love their Kimchi - it is the best in the country if not the Southern Hemisphere. Ordering 3 KGs again today.

Been buying from Rany for years. My kids love the spring rolls (so good in the air fryer) and the rice balls. I’m obsessed with the dumplings and dipping sauces: so easy to prepare but seriously delicious. Perfect for snacks, entertaining, or a quick meal when I’m home alone. 👍👍

Umami Food studio team and Rany are one of our most treasured suppliers, not only are their products incredible but the workshops and experience is on another level.