Public Cooking Classes T&Cs

By completing payment, you confirm agreement to the following terms:

1. All Sales Are Final: No refunds will be issued under any circumstances.

2. Rescheduling Policy: Our classes are time-sensitive, small-group events (max 12–14 seats per class). Rescheduling disrupts availability, especially with short notice. Once inside the 2-week window, tickets rarely resell — vacated seats go to waste. This policy applies to all reasons, including illness, family emergencies, or funerals.

A. Date changes are free if requested more than 21 days before class. 

B. Within 21 days, rebooking fees apply — or send someone in your place at no cost:

• 21–8 days before: R250 per person
• 7–4 days before: R350 per person
• 24–72 hours before: 50% of fee forfeited
• Less than 24 hours: 100% forfeited

C. Rescheduled classes must be booked within 1 month, or the credit expires.

D. If we manage to resell your seat, you’ll receive credit minus R 125 (admin + card fees), valid for 6 months. No guarantees. The most reliable option is to send someone in your place.

3. Dietary Requirements: Please review the class menu before booking — especially for group bookings. We do not accept cancellations or rescheduling due to dietary restrictions.

4. Minimum Numbers & Class Cancellation by Us: We reserve the right to cancel any class with fewer than 8 participants, up to  4 days before the event. You’ll be offered a refund or reschedule. We are not liable for related costs (e.g. travel or accommodation). If you’re travelling from outside Johannesburg, please inform us at the time of booking.

5. Force Majeure: In the event of lockdowns, protests, natural disasters, or other major disruptions, classes may be postponed at short notice. No refunds are issued unless due to immigration or permanent relocation (proof required). Class value will be issued as credit, usable for future classes or products.

6. Photography Notice: Photos may be taken during classes for promotional purposes. Let us know if you’d prefer not to be included.

7. Menu Flexibility: Menus may change due to seasonal or supplier-related ingredient availability.

8. Alcohol Policy: Our classes are a learning platform — not a place to drink & party. Guests may bring up to ½ bottle of wine or two 300ml beers per person. Alcohol may only be consumed with the meal, not during cooking. No spirits allowed. All guests must arrive sober. Anyone showing signs of intoxication will be asked to leave.

If you’re looking for a more relaxed, social vibe with great food, check out our Social Dining or Private Event insead. 

9. Allergens & Religious Dietary Requirements: Halal classes use certified halal meats and no alcohol, but share equipment with other non halal classes. We are not halal-certified.

10. Liability Disclaimer: All guests attend at their own risk. Umami Food Studio and its staff are not responsible for any loss, allergic reaction, theft, injury, or damage occurring on the premises.

11. Intellectual Property & Right of Admission: Our recipes, methods, and class content are proprietary. Right of admission is reserved to protect our IP. The following groups are not permitted in public cooking classes:

• Chefs, caterers, food business owners/staff - enquire about our restaurant consulting service and chef’s training.
• Pastry chefs, bakers, confectioners — please alert us before booking.
• Bloggers, influencers, YouTubers, cookbook authors — redistribution of recipes or class content is strictly prohibited in any form.
  
  

Have a question or need to chat? Just WhatsApp us. We’re here to help you get the most out of your experience.